Privacy Policy

 Welcome to Handmade Heaven's Privacy Policy
We believe in transparency, which is why we want to explain how we collect, use, and share your personal information when you visit or make a purchase from our website - https://handmadeheaven.ca (the "Site").

 The following outlines the Personal Information that we collect:

During your visit to the Site, we automatically gather specific data regarding your device. This data encompasses information about your web browser, IP address, time zone, and some cookies installed on your device. Additionally, while browsing the Site, we track the individual web pages or products you view, the websites or search terms that referred you to the Site, and your interaction with the Site. We refer to this collected information as "Device Information."

We use the following technologies to collect Device Information:

• "Cookies" are data files installed on your device or computer and generally include an anonymous unique identifier. For more information about cookies, including how to disable them, please visit http://www.allaboutcookies.org.
• "Log files" monitor actions taken on the Site and collect data, such as your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
• "Web beacons," "tags," and "pixels" are electronic files that record information about how you browse the Site.

Moreover, if you make a purchase or attempt to make a purchase through the Site, we collect specific details from you, such as your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as "Order Information."

When we mention "Personal Information" in this Privacy Policy, we refer to both Device Information and Order Information.

 UTILIZING YOUR PERSONAL INFORMATION

At our company, we use the Order Information that we gather in order to fulfill any orders you may have placed through our website. This includes processing payment details, arranging shipment, and providing order confirmations and invoices. Additionally, we use this information to:

• Keep in touch with you;
• Screen orders for potential risk and fraudulent activity; and
• Provide you with relevant information and advertising regarding our products and services, in line with your preferences.

We collect Device Information to help us identify potential risks and fraud (specifically, IP addresses), and to improve and enhance our website in general. This includes generating analytics to better understand how customers interact with our site and to evaluate the effectiveness of our marketing and advertising campaigns.

 SHARING YOUR PERSONAL INFORMATION 

We may share your Personal Information with third parties to facilitate the usage of your Personal Information, as outlined earlier. For instance, we utilize Shopify to administer our online store. Please review Shopify's privacy policy for more information on how they utilize your Personal Information: https://www.shopify.com/legal/privacy. Additionally, we leverage Google Analytics to gain insight into how our customers interact with the Site. To learn more about how Google manages your Personal Information, please review their privacy policy: https://www.google.com/intl/en/policies/privacy/. You may also opt out of Google Analytics by visiting https://tools.google.com/dlpage/gaoptout.

Finally, we may share your Personal Information to comply with legal obligations and directives, respond to lawful requests, or protect our rights.

BEHAVIOURAL ADVERTISING

Our Use of Personal Information for Targeted Advertising
To provide you with customized ads or marketing messages that may interest you, we employ your Personal Information, as stated above. Visit the Network Advertising Initiative’s educational website at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work to learn more about how targeted advertising operates. You can opt out of targeted advertising by visiting the following sites:

• Facebook: https://www.facebook.com/settings/?tab=ads 
• Google: https://www.google.com/settings/ads/anonymous 
• Instagram: https://www.instagram.com/accounts/privacy_and_security/

You can also visit the Digital Advertising Alliance's opt-out portal at http://optout.aboutads.info/ to opt out of certain services.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.